Avoid vendor lock-in and compliance risk with expert support for cloud contracts

Cloud contracts are the backbone of nearly every digital business model today, but they bring their own risks: one-sided standard terms, weak SLAs, unclear data protection provisions, vendor lock-in, and complex liability questions. Whether you offer or buy cloud services, you need contracts that address these challenges with technical accuracy, risk awareness, and negotiation strength.

We build cloud contract frameworks that support your business model, whether SaaS, PaaS, or IaaS, multi-cloud or self-hosted. We act as pragmatic risk managers and as a bridge between your IT, procurement, and product teams. Our goal: legal stability and commercial flexibility.

With our experience from software companies, legal ops, and procurement, we know what counts: contract models that work in practice, not generic standard terms. We support you in reviewing and negotiating cloud contracts:

• Risk Analysis of Standard Terms: We analyze cloud providers' T&Cs, SLAs, and DPAs and show you clearly where the real risks sit (e.g., liability, availability, unilateral amendment rights).
• Contract Structure & Role Clarity: We define which party carries which responsibility: provider, customer, sub-processor. That's the basis for clear liability and compliance.
• Service Descriptions and SLAs: We formulate technical and operational performance parameters precisely (e.g., availability, maintenance, support, scalability) and make them contractually enforceable.
• Exit Strategy and Data Portability: We prevent vendor lock-in with fair provisions on data export, API access, migration and exit support, and formats (with an eye on the EU Data Act), so you stay technologically and commercially flexible.
• Security, Compliance, and Data Protection: We integrate GDPR, IT security, and regulatory requirements pragmatically into the contract framework, built for international cloud environments. We verify GDPR-compliant data processing, review sub-processor chains, and assess international transfer mechanisms (SCCs, TIAs). We check the provider's security commitments and certifications (e.g., ISO 27001, SOC 2) against your internal and customer-facing requirements.
• ‍Negotiating Enterprise Agreements: For larger deals, we negotiate custom framework agreements (Enterprise Agreements) and Order Forms to optimize liability caps, SLAs, and price protection for you.‍
• Sub-processors and Supply Chain: We create transparency across vendor chains and implement workable processes for approving and monitoring them.‍
• Liability and Risk Allocation: We develop realistic, market-standard liability models tailored to cloud type, customer size, and service level.

In the end, you have a cloud contract framework that protects your company, meets regulatory requirements, and is flexible enough to let you negotiate with providers and customers as equals. You know your residual risks, and you can capture the full upside of the cloud without giving up control of your business. Cloud solutions that are legally sound, scalable, and free of lock-in.